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You’re Feedback Guides our Future...
Our goal at Detroit Receiving is to make sure our patients and their family
members have the best possible experience, from the time of arrival until the
time of discharge. To do that, we continually scrutinize our services and
processes to see where we can improve. That’s why your feedback is so
important.
By telling us what we’re doing right and how we might improve, you’re helping
us bring the highest quality care and services to our patients and their
families. So please take a moment to complete our customer satisfaction survey,
which every patient receives before being discharged. Your comments make a
difference!
For more information, please contact us at 313-745-3171.
Our Customer Service Standards:
| Respect: |
Kindness and compassion |
| Courtesy: |
Treat customers with courtesy at all times |
| Ownership: |
Pride in work environment |
| Privacy: |
Ensure customers’ rights to privacy |
| Professionalism: |
Professional behavior and dress to build customer
confidence |
| Responsiveness: |
Prompt, timely
manner |
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